Last updated: January 15, 2024
This Cookie Policy explains how RedBrick Property Software Ltd ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website at redbrick-lettings.co.uk and use our property management software platform.
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember your preferences and improve your browsing experience by enabling certain functionality and providing analytics information.
How We Use Cookies
We use cookies for several purposes:
- Essential functionality: To ensure our website and platform work properly
- Performance analysis: To understand how visitors use our site and identify areas for improvement
- User preferences: To remember your settings and preferences
- Security: To protect against fraud and maintain platform security
- Marketing: To measure the effectiveness of our marketing campaigns
Types of Cookies We Use
Third-Party Cookies
We also use cookies from trusted third-party services:
- Google Analytics 4: Provides website traffic analysis and user behaviour insights
- Google Tag Manager: Manages marketing and analytics tags
- Intercom: Powers our customer support chat functionality
- Stripe: Handles secure payment processing (essential for billing)
- Cloudflare: Provides security and performance optimization
Managing Your Cookie Preferences
Browser Settings
You can also control cookies through your browser settings:
- Chrome: Settings → Privacy and Security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Cookies and site data
⚠️ Important Note
Disabling essential cookies may prevent certain features of our platform from working properly. Marketing and analytics cookies can be disabled without affecting functionality.
Cookie Retention
Different types of cookies are stored for different periods:
- Session cookies: Deleted when you close your browser
- Persistent cookies: Remain until expiry date or manual deletion
- Essential cookies: Retained as long as necessary for functionality
- Marketing cookies: Typically expire after 30-90 days
Data Protection and Privacy
Our use of cookies complies with:
- UK GDPR (General Data Protection Regulation)
- Privacy and Electronic Communications Regulations (PECR)
- Data Protection Act 2018
- ICO (Information Commissioner's Office) guidelines
Cookie data is processed in accordance with our Privacy Policy. We implement appropriate technical and organisational measures to protect cookie data.
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. The "Last updated" date at the top of this page indicates when the policy was last revised.
Significant changes will be communicated through:
- Email notifications to registered users
- Prominent notices on our website
- In-app notifications within our platform
Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
- Email: privacy@redbrick-lettings.co.uk
- Address: RedBrick Property Software Ltd, 123 Tech Street, Manchester M1 2AB, United Kingdom
- Data Protection Officer: dpo@redbrick-lettings.co.uk
Your Rights
Under UK data protection laws, you have rights regarding cookies and personal data:
- Right to withdraw consent: You can change your cookie preferences at any time
- Right to access: Request information about cookies and data we store
- Right to portability: Request your data in a portable format
- Right to erasure: Request deletion of your cookie data
To exercise these rights, please contact us using the details provided above.
💡 Helpful Resources
Learn more about cookies: www.allaboutcookies.org
ICO guidance on cookies: ICO Cookie Guidance