Privacy Policy

Last updated: December 2024

1. Introduction

RedBrick Property Software Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our property management software.

2. Information We Collect

Personal Information

• Account details (name, email, phone number)
• Company information and role
• Payment and billing information
• Property and tenant data you input

Technical Information

• IP address and browser type
• Usage analytics and performance data
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Provide and improve our property management services
• Process payments and manage your account
• Send service updates and support communications
• Comply with legal obligations
• Prevent fraud and ensure security

4. Data Protection

We implement industry-standard security measures including:

• 256-bit SSL encryption for data transmission
• Secure UK-based data centers
• Regular security audits and penetration testing
• Role-based access controls
• Daily encrypted backups

5. Data Sharing

We do not sell your personal data. We may share information with:

• Service providers (hosting, payment processing)
• Legal authorities when required by law
• With your explicit consent

6. Your Rights (GDPR)

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Account data is deleted 30 days after account closure, unless legal retention is required.

8. Cookies

We use essential cookies for functionality and analytics cookies (with consent) to improve our service. You can manage cookie preferences in your browser settings.

9. Contact Us

For privacy questions or to exercise your rights, contact our Data Protection Officer:

Email: privacy@redbrick-lettings.co.uk
Address: 25 Canada Square, London E14 5LQ

10. Changes to This Policy

We may update this policy and will notify you of significant changes via email or in-app notification.