Terms of Service

Last updated: December 2024

1. Agreement to Terms

By accessing RedBrick property management software, you agree to be bound by these Terms of Service and all applicable laws and regulations.

2. Description of Service

RedBrick provides cloud-based property management software for UK property professionals, including:

• Property and tenant management
• Maintenance tracking and workflow management
• Financial reporting and rent collection
• Compliance monitoring and document storage

3. User Accounts

You are responsible for:

• Maintaining the confidentiality of your account
• All activities under your account
• Providing accurate and current information
• Notifying us of any security breaches

4. Acceptable Use

You agree not to:

• Use the service for illegal purposes
• Violate any laws or regulations
• Upload malicious code or viruses
• Attempt to gain unauthorized access
• Reverse engineer or copy the software

5. Payment Terms

• Subscription fees are charged monthly or annually in advance
• All fees are non-refundable unless required by law
• We may change pricing with 30 days notice
• Accounts may be suspended for non-payment

6. Data and Privacy

You retain ownership of your property data. We process data according to our Privacy Policy and UK GDPR requirements. You grant us license to use your data solely to provide the service.

7. Service Availability

We aim for 99.9% uptime but cannot guarantee uninterrupted service. We provide regular maintenance windows and will notify users of planned downtime.

8. Limitation of Liability

RedBrick's liability is limited to the amount paid for the service in the 12 months prior to the claim. We are not liable for indirect, consequential, or special damages.

9. Indemnification

You agree to indemnify RedBrick against any claims arising from your use of the service, violation of these terms, or infringement of third-party rights.

10. Termination

Either party may terminate the agreement with 30 days notice. We may suspend accounts immediately for terms violations. Upon termination, you have 30 days to export your data.

11. Modifications

We may modify these terms with reasonable notice. Continued use constitutes acceptance of modified terms.

12. Governing Law

These terms are governed by English law. Disputes will be resolved in English courts.

13. Contact Information

For questions about these terms:

RedBrick Property Software Ltd
25 Canada Square
London E14 5LQ
Email: legal@redbrick-lettings.co.uk