Help Center &
Support

Creating your first property listing is simple. Go to the Properties section, click "Add Property," and fill in the required details including address, type, rent amount, and property features. You can also upload photos and documents to make your listing complete.

To get started, you'll need basic property information (addresses, rent amounts), tenant details if you have existing tenants, and any relevant documents like tenancy agreements or certificates. Don't worry - you can add information gradually as you use the system.

Account setup takes just a few minutes. After signing up, you can start adding properties immediately. Most users have their first property listed within 10-15 minutes of creating their account.

Yes! We support data import from Excel spreadsheets and many popular property management systems. Our support team can help you with the import process to ensure all your existing data transfers correctly.

Navigate to your property, click "Add Tenant," and enter their details including contact information, lease terms, and rent amount. You can also upload their tenancy agreement and other relevant documents during this process.

Yes! Tenants can be given access to a tenant portal where they can view their tenancy details, submit maintenance requests, make rent payments, and communicate with you directly through the platform.

RedBrick automatically tracks all rent payments. You can view payment history, set up automatic payment reminders, and generate rent statements. Late payments are flagged automatically to help you stay on top of arrears.

Use the "End Tenancy" feature to record the move-out date, conduct digital inspections, calculate deposit returns, and automatically update the property status to vacant. All tenancy records are preserved for your records.

First, try resetting your password using the "Forgot Password" link on the login page. If you're still having trouble, check if your account is locked or contact our support team for immediate assistance.

Slow performance can be caused by browser issues or internet connectivity. Try clearing your browser cache, using a different browser, or checking your internet connection. If problems persist, contact our technical support team.

Absolutely! RedBrick is fully responsive and works perfectly on smartphones and tablets. You can also download our mobile apps for iOS and Android for an optimized mobile experience.

Your data is backed up continuously in real-time and stored securely in multiple locations. We also perform comprehensive daily backups to ensure your data is always safe and recoverable.

RedBrick offers flexible pricing plans starting from £39/month for up to 10 properties. We also offer annual discounts and custom enterprise pricing for larger portfolios. View our pricing page for full details.

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start, and you can cancel at any time during the trial period.

Absolutely! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll pro-rate any billing adjustments on your next invoice.

We accept all major credit and debit cards, as well as direct debit for UK customers. All payments are processed securely through our encrypted payment system.